Terms and conditions of use

1. General Provisions

1.1. In accordance with these Rules, MANE Group OÜ (hereinafter referred to as the Seller) sells the goods placed by the Seller on the website in the online store www.maneofficial.com (hereinafter referred to as the Goods).

1.2. The Rules apply to legal relations that arise between the Buyer (hereinafter referred to as the Buyer) and the Seller - the owner of the shopping environment located at the Internet address: www.maneofficial.com (hereinafter referred to as the Online Store) in connection with the purchase of Goods in the online store. Legal relations arising from the purchase of Goods in the Online Store, in addition to these Rules, are governed by the legal acts in force in the Republic of Estonia.

1.3. The Seller is entitled to change these Rules or prices for goods and services. The Seller informs the Buyer about the changes on its website on the Internet: www.maneofficial.com. The rules and prices in force at the time of the transaction are applied to the transaction.

1.4. Seller's details:

Mane Group OÜ, rk. 16147337

Harju maakond, Tallinn, Pirita linnaosa, Rebasesaba tee 14, 11912

Email address: info@maneofficial.com

1.5. All images and texts available on www.maneofficial.com are protected by copyright law. All rights reserved by Mane Group OÜ. Unauthorized use of data is not allowed.

2. Implementation and receipt of the order

2.1. By placing an order in the online store, the Buyer confirms that he has read the description of the selected product and / or service, and it meets the requirements and needs put forward by the Buyer.

2.2. The buyer undertakes at the time of making the purchase to indicate the exact personal data necessary to complete the order, the delivery address of the order and contact information. In the event that inaccurate data is provided, order fulfillment is not guaranteed.

3. Price and payment procedure

3.1. Prices for goods and services in the online store are indicated with taxes, including value added tax. The payment for the delivery of the order, if any, is determined separately, in accordance with the payments of the online store for delivery.

3.2. When confirming the order, the Buyer agrees to pay the current prices.

3.3. You can pay for the order using bank links to commercial banks of the Republic of Estonia - Swedbank, SEB, Luminor, Citadele and bank payment cards (Visa, MasterCard).

3.4. Payment is made outside the environment of the online store, in a secure payment environment that provides the service of Everypay.

3.5. The Seller does not have access to the Buyer's banking data and his credit card data.

4. Goods

4.1. The Goods indicated in the Online Store are usually in the Seller's warehouse. Availability of said Goods is not ensured as this may be deceptive due to possible technical problems in the programs.

4.2. In the event that the Buyer places an order, but it turns out that this Product is not in the Seller's warehouse, and the Online Store cannot fulfill this order, the Buyer will be refunded the entire amount of the purchase.

4.3. The photographs of the Goods posted in the Online Store are illustrative in nature, and they may differ slightly from the actual appearance of the Goods.

5. Ordering Goods

5.1. To make a purchase, the Buyer, who has registered in the Online Store and agreed to these Terms of Use, selects the desired Product in the Online Store and adds it to the shopping cart by clicking on the "Add to Cart" button.

5.2. To place an order, the Buyer must do the following:

5.2.1 Select a product or products, add them to the "Shopping Cart".

5.2.2. After placing all the selected products in the "Shopping Cart", click the "Pay" button. The customer is redirected to the checkout page.

5.2.3. After filling in the requested data and checking their correctness, the Buyer confirms the order by clicking the "Confirm payment" button. After these steps, the order is approved and sent to the seller.

5.2.4. The Buyer pays for the Goods using the connection to the Internet Bank and confirms the payment to the Seller by clicking the "Back to the Seller" button.

5.2.5. After paying for the Goods, the Online Store sends an order confirmation to the e-mail address specified by the Buyer.

5.3. The Buyer undertakes at the time of execution of the Order to indicate the exact personal data necessary to secure the Order, the delivery address of the Order and his contact information. In case of inaccurate data, the execution of the order may not be guaranteed.

5.4. The Seller is not responsible for the impossibility of fulfilling the order and for any ensuing consequences that arose due to incorrect data provided by the Buyer.

5.5. The Seller is entitled to refuse to fulfill the order if there are doubts about the correctness of the data provided by the Buyer, as well as in case of actions that do not comply with generally accepted principles.

6. Delivery

6.1. The Buyer can choose different types of delivery of the Goods. Delivery of the Goods depends on the postal service chosen by the Buyer.

6.2. If the Buyer chooses the Omniva parcel machine as the type of delivery, then the Goods arrive at the chosen parcel machine within 5 working days from the date of sending the order confirmation to the Buyer's e-mail address. The Buyer is informed about the receipt of the Goods in the parcel machine by an SMS message containing the door code, the location of the parcel machine, the return code and the shelf life. The parcel machines operate around the clock. The goods are stored in the parcel machine for 7 calendar days. After the expiration of the specified period, the Goods are sent back to the online store. In the event that the Buyer has not chosen the Goods within the above period, the Buyer is obliged to reimburse the costs in connection with the re-sending of the goods.

6.3. The buyer is obliged to keep the SMS message specified in paragraph 6.2 until the end of the 14-day period for returning the goods. The Buyer has the opportunity, if necessary, to change or return the Goods using the return code indicated in the same SMS message.

6.4. If the Buyer chooses the Courier as the type of delivery, the Goods will be delivered to the address specified by the Buyer within 5 working days from the date of sending the order confirmation to the Buyer's e-mail address. The courier contacts the Buyer by phone and agrees on a suitable delivery time. If it is not possible to transfer the Goods, the parcel is returned to the Online Store and an e-mail is sent to the Customer's e-mail address with a message about the receipt of the postal item. The goods are stored in the post office for 14 calendar days. If the Buyer does not choose the Goods within the above period, the Buyer is obliged to reimburse the costs in connection with the re-sending of the goods.

6.5. In the event that the Buyer places an order at the end of the week (between 13:00 Friday and 09:00 Monday morning) or during public holidays, the 5-day period begins to expire at the end of the first week or the next working day after public holidays, at 09:00 am.

6.6. Before placing an order, the Buyer is obliged to check the correctness of the contact details provided by him in order to avoid delays and misunderstandings during the delivery of the Goods. The Seller is not responsible for delays and misunderstandings in the delivery of the Goods, if the reason for the delay or misunderstanding is the inaccuracy or incorrectness of the data provided by the Buyer during the ordering process.

6.7 If the Goods reach the Buyer in poor condition and in an open package, the Buyer is obliged to inform the Online Store about this by sending an appropriate letter to the email address: info@maneofficial.com or by calling: +372 58 17 33 66.

7. Return and replacement of the order

7.1. The Buyer has the right, within 14 (fourteen) working days from the date of delivery of the Order, to exercise the right of withdrawal by filling out a notice of the exercise of the right of withdrawal and sending it in the manner prescribed by regulatory enactments to the relevant merchant as a written confirmation of the withdrawal of the Order.

7.2. To return / replace the Goods within 14 working days from the receipt of the goods, it is necessary to submit a return application to the Seller. You can apply for a refund as follows:

7.2.1. by sending the completed return form to the Seller along with the returned goods via Omniva parcel machine using the return code

7.2.2. The Goods returned to the Seller shall be emphasized only together with a completed return form or return application.

The return form can be found HERE.

7.3. The consumer must return the goods within 14 days from the date of submission of the application or from the date of transfer of the goods to the logistics company within the above period. The Seller is entitled not to return the money to the Buyer until he receives the subject of the contract (the Goods), or until the Buyer provides him with evidence that he sent the item back, whichever happens first.

7.4. To be replaced or returned, the Product must not be damaged or show signs of wear, the Product must be in its original packaging with all original labels. If the condition of the returned Goods has deteriorated, the Buyer shall be liable for any loss in the value of the Goods resulting from the use of the Goods only if he has used the item in a manner other than that necessary to ascertain the nature, features and functionality of the Goods. In order to ascertain the nature, features and functionality of the Goods, the Buyer shall treat the Goods in such a way and use them only in the manner normally permitted to be used in retail stores.

7.5. It is not allowed to return underwear, face masks, cosmetics and perfumes in opened packaging.

7.6. The Buyer must always open the packaging of the Goods carefully without damaging it. If it is impossible to open the packaging without damaging it, then the return of the Goods in the original packaging is not required.

7.7. In the event that an Omniva parcel machine was chosen as the type of delivery, the Goods can be exchanged or returned through an Omniva parcel machine using the return code specified in the initial SMS message. Instructions for returning goods through a parcel machine: https://www.omniva.lv/pakalpojum/demo/. When using the return code, the returned Product arrives at the online store within 5 working days. Return of the Goods is made at the expense of the Buyer. Upon receipt of the Goods, the online store sends a confirmation to the e-mail address of the Buyer.

7.8. In the event that the Courier was chosen as the type of delivery, the Order can be exchanged or returned by returning it to any selected store or Omniva parcel machine.

7.9. In case of replacement of the Goods, the Online Store immediately, after receiving the Goods to be replaced, sends the new Goods to the Buyer. Replacement costs are covered by the Seller.

7.10. The Product can only be exchanged for the exact same Product in a different size.

7.11. The Seller returns the purchase amount to the Buyer within 14 days from the receipt of the return application. The purchase amount is returned to the same current account from which the Buyer paid for the returned order.

7.12. In case of return of the Goods, the Seller shall return to the Buyer the entire amount received under the contract, including the costs of delivery of the Goods paid by the Buyer. In the event that the order is returned only partially and the delivery costs are attached to the order, the Seller is entitled to return the shipping costs in proportion to the number of returned Goods.

7.13. The refunded payment shall be credited to the Buyer's bank account no later than the next business day of the bank, and in case of using a credit card, in accordance with the rules of the Buyer's bank.

8. Procedure for filing claims

8.1. In case of non-compliance of the Goods with the requirements of the Buyer or the presence of defects, the Buyer undertakes to inform the Seller about this immediately, but no later than within 2 months from the date of discovery of the defect, by sending the Buyer's contact information, an exact description of the non-compliance and defect, as well as the purchase receipt number to the address e-mail: info@maneofficial.com, or by filling out a defect claim form at any Seller's store. Having found defects in the Goods, the Buyer shall immediately stop using the Goods.

8.2. All claims are considered, and the Seller contacts the Buyer as soon as possible, but no later than within 15 days from the receipt of the claim.

8.3. During the first six months from the date of transfer of the Goods to the Buyer, it is considered that the defect already existed at the time of transfer of the Goods to the Buyer. In the event of a claim being made within the first six months from the date of handing over of the Goods to the Buyer, the costs of repairing or replacing the Goods, in particular the costs of transport, labor and materials, shall always be borne by the Seller. For the next 18 months, the corresponding costs are covered by the Seller only if the claim was justified.

8.4. The Buyer is entitled to demand from the Seller a reduction in the purchase price of the Goods or termination of the contract and to demand a refund of the payment for the Goods, If the Seller is unable to repair or replace the goods, it is not possible to repair or replace the goods, the Seller has not eliminated the defects of the Goods within a reasonable time, thereby creating inconvenience to the Buyer .

8.5. In the event that the Goods do not comply with the terms of the contract, the Buyer has the opportunity to rely on legal remedies established by law, including demanding compliance with the law, price reduction, compensation for damage and unilaterally terminate the contract.

8.6. In the event that the Goods do not comply with the terms of the contract, the costs of repairing or replacing the Goods, mainly transport, postage, labor, travel and materials, shall be borne by the Seller.

8.7. The Seller shall not be liable for losses caused as a result of using the ordered goods for other purposes, as well as for a delay in delivery if it was caused by a circumstance that the Seller could not influence and / or which was caused by force majeure beyond his control.

8.8. The Seller does not reimburse the Buyer for the costs incurred by him if the goods do not meet the requirements or the Goods are defective, and does not bear any responsibility for this if: the value of the goods has decreased, the Goods have been damaged due to the fault of the Buyer, the damage has occurred as a result of using the goods not for its intended purpose, including due to non-compliance with the maintenance instructions, the cost of the Goods has decreased due to natural wear and tear, as a result of habitual use, or if there is no document confirming the purchase.

9. Responsibility

9.1. The Seller and the Buyer are liable for losses caused to the other party as a result of non-compliance with these rules for the use of the goods in cases and to the extent established by the legal acts in force in the Republic of Latvia.

9.2. The Seller is liable in the amount of the selling price of the Goods.

9.3. The Buyer undertakes to use the services of the Online Store only for purposes that comply with the law and good practice.

10. Protection of personal data

10.1. Personal data provided by buyers is processed in accordance with the requirements of the Law on the Protection of Personal Data of Individuals and other requirements of EU and Estonian regulations governing the processing and protection of personal data. When processing and storing Buyers' personal data, the Seller uses organizational and technical means to protect personal data from accidental or illegal discovery, exchange, as well as from any other illegal processing. Cookies may be used in the Seller's Online Store.

10.2. The buyer agrees to the processing of his personal data of an individual specified by him during registration in the order and / or received when using the online store, to fulfill the order (contract), including their transfer to third parties to ensure delivery, processing payments, creating bases data of Buyers and statistics about them, as well as to check the creditworthiness of the Buyer and his ability to fulfill his payment obligations.

10.3. The seller is entitled to transfer to third parties the right to collect the debt arising from the purchase, if any, the buyer's data for the purpose of collecting the debt, including the right to use the buyer's personal data to create the buyer's credit history and enter the buyer's data into the history bureau databases debt and credit information.

10.4. The Buyer agrees that the Seller processes the Buyer's personal data.

10.5. The personal data obtained by the Seller are entered into the Register of Buyers, and they are used to provide services for the sale of goods and to offer goods to the Buyer.

10.6. The Seller saves the Buyer's contact information, which the Buyer entered in the process of making purchases, as well as information about the purchases made by the Buyer. This information is considered confidential and is processed in accordance with the law on the protection of personal data. The personal data required to send the Goods to the Buyer are sent to the company providing courier services.

10.7. By registering or making purchases in the online store, the Buyer agrees to receive commercial messages from the Seller to the e-mail address specified by the Buyer and SMS messages to the mobile phone number, including about the goods delivered by the Seller. To opt out of receiving commercial communications, the Buyer can use the appropriate link on the website of the online store.

10.8. Data transmission between the Buyer and banks and the card payment center is encrypted, which ensures the safety of the Buyer's personal data and bank data.

Payment is made outside the environment of the Online Store in the secure payment environment of the respective bank or service provider. The online store does not have access to the Buyer's bank details and credit card details.

11. Terms of use and their modification

11.1. By registering or making purchases in the online store, the Buyer agrees to the terms of use of the online store and undertakes to comply with them.

11.2. The sales contract between the Seller and the Buyer comes into force from the moment when the paid purchase amount is credited to the Seller's settlement account.

11.3. The seller is entitled to change the rules for using the online store and change the prices of goods. Information about changes is published in the online store environment. The transaction is subject to the terms and prices valid at the time of the transaction.

11.4. The Seller is entitled to refuse to fulfill the order if, due to a technical error, the wrong price of the Goods is displayed in the Online Store.

12. Other provisions

12.1. Disagreements that have arisen between the Buyer and the Seller are resolved through negotiations.

12.2. If the Seller refuses to resolve the Buyer's complaint or the Buyer does not agree with the solution proposed by the Seller and considers that his rights have been violated, the Buyer has the right to file a complaint with the Consumer Complaints Commission through the Consumer Protection Service.

13. Customer support

13.1. Customer support phone: +372 58 17 33 67 (working days from 10:00 to 17:00) and email: info@maneofficial.com

Customer service is not available on public holidays.

13.2. To exchange information, the Seller contacts the Buyer using the Buyer's e-mail address, postal address or phone number.

13.3. In case of questions or disagreements, the Buyer contacts the Seller by phone: +372 58 17 33 67, on working days from 10:00 to 17:00, or using e-mail: info@maneofficial.com. Customer service is not available on public holidays.